Unemployment Services
Here with you, at each step.
Unemployment is a challenge. We’re here to make sure you don’t face that challenge alone. Whatever your need, we’re committed to providing reliable resources to help you navigate the process and get back on the path to success.
You can manage or start an unemployment benefits accounts through our Claimant Portal. This secure system allows you to apply for benefits, file weekly certifications, update your profile and view payment details—all in one place.
¿Necesitas ayuda para traducir esta página al español?

Unemployment Basics
Discover insights about your Unemployment Insurance (UI) Benefits. This guide highlights key terms and important information to help you navigate your benefits effectively.

File an Appeal
Claimants and employers can request an appeal hearing for a determination they feel is incorrect or adversely impacts them.

Benefit Payment Options
Receive benefit payments through direct deposit or the AL Vantage Prepaid Benefits Card, a prepaid MasterCard that automatically loads eligible benefits.
Top 10
things you should know about Unemployment Compensation
These guidelines will help you navigate the unemployment compensation process effectively.
Need more information?
Take your first step and start a claim
You can easily manage your unemployment benefits account through our secure, self-service Claimant Portal. Stay on top of your claims and get updates all in one place.
- Apply for an unemployment insurance benefits claim
- File a weekly certification application for benefits
- Manage your profile and account information
- Access claim, issue and overpayment details
- View your weekly benefit payments

Need more information?
Request/Provide Claim Information
Place a request for unemployment compensation information to receive assistance or provide information during your claim process.
Overpayment Repayment
Sometimes, overpayment happens. If you’ve been overpaid, we’ll help you navigate what comes next.

Find a Job
Alabama Department of Workforce is the go-to place for job seekers in the state. Our comprehensive search tool connects you with local employment opportunities and resources that best suit your journey.

Career Center
Our Alabama Career Centers are strategically placed across the state to help you succeed in your career. From assistance to finding employment to securing training, we’re providing free resources to help you along your path.
Unemployment Compensation Contact Information
Alabama Department of Workforce
649 Monroe Street
Montgomery, Alabama 36131
(334) 309-9000
Need to file an appeal hearing?
To request an appeal, you need the Document ID from the top right corner of your Notice of Determination letter; if you haven’t received this letter, your claim is still being processed, and you cannot file an appeal yet.
An appeal hearing is an informal administrative process where claimants and employers can contest decisions they believe are incorrect. During the hearing, both parties present their cases, and testimony is given under oath. Most hearings are conducted via phone and typically last between 30 minutes to an hour, with in-person hearings being rare.
File a new or reopened claim for Unemployment Compensation
File your claim online on the Unemployment Portal or call 1-866-234-5382 (option 2) during the hours of 7:00 a.m. to 5:00 p.m. Monday through Friday.
Schedule a call back appointment for the following business day
Call 1-800-361-4524 before 5:00 p.m., Sunday through Thursday.
File or view the status of a Weekly Certification for Unemployment Compensation
Visit the Unemployment Portal, or call:
Montgomery: 334-954-4094
Birmingham: 205-458-2282
Toll Free: 1-800-752-7389.
Unemployment Compensation Call Center in Montgomery by FAX
334-956-7307
Send a request to APPEAL an Unemployment Compensation Claim by FAX
334-956-5891
Send a request to the Board of Appeals by FAX
334-956-7494
Report Unemployment Compensation FRAUD
1-800-392-8019
Request copies of records from Information Disclosure
334-954-4076
NOTE: Appeals must be filed online, or in writing and faxed, mailed or delivered in-person to the Alabama Department of Labor Hearings and Appeals Division.