Medical Section
When an employee is injured on the job, the Medical Section serves as an intermediary to help address disputes over medical decisions and payments.
Ombudsman Review
Any party, including a health care provider, is entitled to review by an ombudsman of provided medical services or for seeking authorization of payment, as outlined in the Code of Alabama, 1975, §25-5-77(i).
To initiate this process, the party may contact the Medical Section at 1-800-528-5166. A member may discuss the dispute with you and potentially resolve concerns over the phone. However, most disputes will require written communication between the division and involved parties.
The following documentation may be required for processing any dispute:
- The name, address and phone numbers of the involved parties
- A written narrative of the dispute
- Copies of all medical bills (claim forms) and supporting documentation
- Documentation of oral communications and copies of written communications between parties
Services
- Conducts medical mediations, medical services reviews and renders opinions or recommendations on disputed issues between parties
- Educates parties regarding their rights under Code of Alabama, 1975, §25-5-77, and the Utilization Management and Bill Screening Administrative Rules
- Facilitates resolutions of medical reimbursement issues between payers and medical services providers
- Investigates complaints regarding medical services
- Develops the Alabama Workers’ Compensation Maximum Fee Schedule/Prevailing Reimbursement
- Manages the Utilization Management and Bill Screening Rules program
- Serves as administrative assistant to the Workers’ Compensation Medical Services Board and each medical provider advisory committee
- Manages the Drug-Free Workplace Program
- Compiles statistics on the number and type of workers’ compensation claims
- Coordinates electronic data interchange program
FAQ
Medical
Claims
Compliance
Self-Insurance
Contact an employee of the Self-Insurance Section for additional information.