Medical Section

When an employee is injured on the job, the Medical Section serves as an intermediary to help address disputes over medical decisions and payments.

Ombudsman Review

Any party, including a health care provider, is entitled to review by an ombudsman of provided medical services or for seeking authorization of payment, as outlined in the Code of Alabama, 1975, §25-5-77(i).

To initiate this process, the party may contact the Medical Section at 1-800-528-5166. A member may discuss the dispute with you and potentially resolve concerns over the phone. However, most disputes will require written communication between the division and involved parties.

The following documentation may be required for processing any dispute:

  1. The name, address and phone numbers of the involved parties
  2. A written narrative of the dispute
  3. Copies of all medical bills (claim forms) and supporting documentation
  4. Documentation of oral communications and copies of written communications between parties
Services
  • Conducts medical mediations, medical services reviews and renders opinions or recommendations on disputed issues between parties
  • Educates parties regarding their rights under Code of Alabama, 1975, §25-5-77, and the Utilization Management and Bill Screening Administrative Rules
  • Facilitates resolutions of medical reimbursement issues between payers and medical services providers
  • Investigates complaints regarding medical services
  • Develops the Alabama Workers’ Compensation Maximum Fee Schedule/Prevailing Reimbursement
  • Manages the Utilization Management and Bill Screening Rules program
  • Serves as administrative assistant to the Workers’ Compensation Medical Services Board and each medical provider advisory committee
  • Manages the Drug-Free Workplace Program
  • Compiles statistics on the number and type of workers’ compensation claims
  • Coordinates electronic data interchange program

FAQ

Medical
What is recommended for getting the correct and proper treating medical provider from the beginning of the claim?

The employer/carrier directs care. Except in the case of an emergency, the claimant should be sent to the employer/carrier’s chosen primary care provider, who will treat and recommend referral to a specialist as necessary. The employer/carrier directs the care from the moment the injury notice has been given, not after treatment has been ongoing.

Alabama Department of Workforce Administrative Code 480-5-5-.12

Can a medical provider charge for copying medical records in a workers’ compensation case?

Yes, however, no charge is allowed for the initial bills sent by institutional and non-institutional providers for reimbursement.

Code of Alabama, 1975, §§25-5-77(b) & 12-21-6.1.

Must I submit to medical examinations arranged by my employer?

Yes, the injured employee shall submit to examination by the employer’s physician at all reasonable times.

Code of Alabama, 1975, §§25-5-77(a)(b).

Can a medical provider bill a workers’ compensation claimant for medical services?

Not if the treatment was authorized. However, the employer is not liable for medial or surgical treatment obtained by the employee without justification or notice to the employer.

Code of Alabama, 1975 §§25-5-77(g) & 25-5-293 (g)

Do HIPAA regulations change the procedure of providing medical records within the workers’ compensation law?

No. HIPAA law does not preempt state law on workers’ compensation and should not impede the process.

How long does a medical provider have to submit a bill?
How long should a medical provider have to wait for reimbursement?

25 working days from the date of receipt, per the Code of Alabama, 1975, §25-5-77(h) and the Alabama Department of Workforce Administrative Code 480-5-5-.04.

Do I receive mileage reimbursement for my doctor visits?

Yes. Refer to the mileage reimbursement document for specific amounts. Contact your adjuster regarding how to submit for reimbursement.

Is my employer responsible for paying my medical bills?

Upon approval of the workers’ compensation claim, the employer is responsible for paying only medical bills associated with the injury in question.

Code of Alabama, 1975 § 25-5-77(a)

Does medical treatment require pre-certification?

Alabama Department of Workforce Administrative Code 480-5-5-.08 lists the services that require certification. The list is not all-inclusive. From a practical standpoint, all medical treatment can be pre-certified. The carrier and provider may mutually agree to procedures that will not require pre-certification.

Can the employer or agent conduct utilization review?

Yes. Any entity involved in the administration or payment of workers’ compensation claims may implement utilization review. However, they are not required to.

When is an independent medical exam (IME) needed?

An IME is an independent assessment of the claimant’s physical condition and/or bodily functions performed by a non-treating physician with written report of findings.

This generally occurs prior to return-to-work status and may be requested by employer or employee. It does not equate to utilization review. It is not a second opinion nor a confirmatory evaluation. It is not an impairment rating, as no rating is given. The examination is performed by someone other than the individuals’ family physician or a physician who is treating or has previously treated the claimant for the same complaint.

Code of Alabama, 1975 §25-5-77(b)

Who controls medical treatment?

The employer or carrier.

If the approved treating physician refers the employee to another physician, is the employer obligated to approve that particular physician?

Yes.


Claims
The insurance company has denied my claim. What can the Workers’ Compensation Division do to help me?

Contact our examiners for assistance or hire and attorney. The injured worker should contact the Alabama State Bar Association and ask for a referral to an attorney who specializes in workers’ compensation.

What is the statute of limitation of a workers’ compensation claim?

Two years from the date of injury or two years from the date of the last compensation payment.

My employer does not have light duty. Will I receive benefits? If so, for how long?

If the employer does not have light duty, the injured worker will receive benefits until he reaches MMI or until the employer can accommodate restrictions and possibly return the injured worker in a light duty capacity.

If in the light duty capacity the injured worker received post injury earnings less than pre-injury earnings, the injured worker will receive 66 2/3% of the difference between post injury earnings and pre-injury earnings, subject to the state maximum.

How much am I going to get paid under workers’ compensation?

Based upon an approved claim, and after the three-day waiting period, payment will be 66 2/3% of the employee’s average weekly wage, subject to the maximum and minimum. This is also contingent upon the authorized treating physician’s approval of the missed days from work.

How is an injured workers’ average weekly wage (AWW) determined?

AWW is calculated using your earnings for the 52 weeks prior to the injury and reportable on a Federal W-2 form.

If an employee has not been employed for 52 weeks, the employer may base the AWW on a similarly situated employee. AWW is subject to the State maximum at the time of injury.

Earnings during last 52 weeks ÷ 52 weeks = AWW

How long do I have to wait before my first check?

After the three-day waiting period, the indemnity period or disability period starts on the fourth day you are out of work. Payment of compensation benefits should be paid within 30 days after it becomes due, unless there is a sufficient reason it has not been paid.

Code of Alabama, 1975 §25-5-59 (b)

Is there a waiting period before I start receiving pay? Will I get the waiting period’s funds back or do I lose it?

There is a three-day waiting period. You will receive the three days’ funds back only if you are out of work for a period of time exceeding 21 days.

Can a workers’ compensation claim be denied if the injured worker refuses to submit to a drug/alcohol screen?

Yes, no compensation shall be allowed if the employee refuses to submit to or cooperate with a blood or urine test.

Code of Alabama, 1975 §25-5-51

Can an employer refuse to file a workers’ compensation claim because there was no witness to the accident?

No. Just because an accident wasn’t witnessed doesn’t mean it didn’t happen. A first report of injury must be filed with our department.

Can an employer continue an employee’s salary in lieu of workers’ compensation benefits?

Yes, an employer can continue your salary in lieu of workers’ compensation benefits, but the insurance company must still file a WC 3/4 form with the Workers’ Compensation Division showing monies paid. It’s necessary to report to the division that the employer is paying salary in lieu of workers’ compensation benefits.

Is the insurance company required to notify the injured worker of the cessation of TTD benefits before they are actually stopped?

No, the law does not require notice of the termination of temporary total benefits before they can be stopped.

Code of Alabama, 1975 §25-5-57


Compliance
How many employees must you have before coverage is mandatory?

Any business that has five or more employees, other than contractors, is required by law to have workers’ compensation coverage. The term “employee” includes all full or part-time employees, officers of a corporation or members of an LLC.

Where can an employer purchase a workers’ compensation insurance policy?

You may obtain workers’ compensation coverage from your local insurance agency. The State of Alabama does not sell workers’ compensation insurance.

Can a general contractor charge a sub-contractor for workers’ compensation insurance?

Yes, but an employer cannot charge an employee for workers’ compensation.


Self-Insurance

Contact an employee of the Self-Insurance Section for additional information.

What are the requirements for self insurance?
  • Net worth of $5 million
  • Current assets to currents liabilities ratio of one or greater
  • Positive net income for the past three years
What are the security requirements for self insured employers?

There’s no security required, except that the self insured employer must belong to the Alabama Workers’ Compensation Self Insurers Guaranty Association.

How is the security amount for the Guaranty Association determined?

The security amount cannot be less than the greater of the following:

  1. The sum total of the two highest years of workers’ compensation insurance premiums paid by the applicant during the preceding three years.
  2.  The sum total of the two highest years of incurred workers’ compensation claims losses during the preceding three years.
  3. The excess insurance retention amount.
  4. $500,000
How is the security assessment for the Guaranty Association calculated?

Security amount is paid at a rate of $15 per thousand. This amount is paid for four years, which at that point the employer is deemed to have reached parity.

For example, a $500,000 security amount would be $500 x $15 = $7,500. Paid for four years would be: $7,500 x 4 years = $30,000.

Does the self insured employer have to have excess insurance?

A self insurer must have and maintain specific excess insurance coverage with a retention amount of $250,000 or greater.


Medical Disputes
What is the purpose of a medical mediation and how is it conducted?

A medical mediation is handled the same as our compensation mediations, except the issues to be mediated are medical issues and not settlement of compensation. If the parties agree to a resolution of the medical issues in question, the parties shall sign a binding mediation agreement.

How can abuse of prescription pain medications be controlled?

All medication can be pre-certified to insure medical necessity is met. The employer can initiate background checks and surveillance if the situation warrants it. The physician may be contacted concerning possible addiction or asked to perform random unannounced drug screens.

What are the options for the injured employee if he or she gets an adverse determination pursuant to medical dispute resolution? For the employer if determination is in employee’s favor?

Employees may request a medical mediation through this Division, or the employee or his attorney may petition the court. The employer/carrier may act on our recommendation or petition the court.

How can I get a file review for medical issues?

Pursuant to the Code of Alabama, 1975, §25-5-77(i)(5) we offer medical dispute resolution. Once we receive an opinion from one of our independent medical experts on the disputed issue or issues, we will prepare a non-binding recommendation in writing.

If the approved treating physician refers the employee to another physician, is the employer obligated to approve that particular physician?

Yes.